What is a Raving Fan and how does it affect service? The concept of Raving
Fan Customer Service requires tactical strategies designed to deliver
exceptional service consistently, prompting admiration and devotion to
the services provided.
In real world terms what does that mean?
Simply put, WE DO MORE CONSISTENTLY
This type of enthusiasm is known to produce what we call a Raving Fan,
with a kind of faith that comes from delivering nothing less than outstanding
service. Raving Fan Customer Service encompasses many traits. It provides
experiences free from hassle and bureaucratic roadblocks while tending
to the unseen details. Raving Fan Customer Service is achieved only when
quality work is produced in a timely manner - every time. We believe this
combination of details is what generates MAA’s success. The Raving Fan
philosophy embraces doing the little things that make a difference - the
extra detail, speed, and value are all part of what keeps you raving!
We have incorporated into our internal culture much of what is deemed
to be above and beyond the call. Our commitment to this ideal is seen
throughout MAA, from the introduction of cheerleader - “Fan Man,” to our
passion for customer service. Employee awards and reviews are based on
assessing the satisfaction of our clients in terms of on-time performance,
financial goals, and the reduction of administrative hassles. While we
know errors can happen and realize our goals are lofty, we know that without
a vision of perfection, we are not tapping into our full potential.